At Morclear, we want you to be completely satisfied with your purchase. This policy outlines our refund and returns terms for digital products, consulting services, and physical deliverables. We're transparent about what's refundable, what isn't, and how to contact us if you have any issues.
Digital Products
All digital products — playbooks, toolkits, handbooks, and downloadable resources — are final and non-refundable once delivery begins. You'll confirm consent to this at checkout.
Delivery Issues
If you can't access your digital content due to a technical issue, contact us within 30 days. We'll resolve it within 48 hours, including resending download links if needed.
Consulting Services
Cancellations 48+ hours before: full refund or reschedule free. Less than 48 hours: non-refundable. No-shows: non-refundable. Processed within 5–10 business days.
Defective Products
If you receive a defective or misdescribed product, contact us within 14 days. We'll provide a replacement or full refund. Your statutory rights under EU law are preserved.
Disputes
We resolve complaints promptly in good faith. Use the European Commission's ODR platform or refer to your national consumer protection authority if needed.
Contact Us
For refund requests, delivery issues, or policy questions, email hello@morclear.com. We respond within 1 business day.
Key Points
Legal Compliance
This policy complies with the EU Consumer Rights Directive (2011/83/EU), GDPR, and all applicable EU consumer protection laws. Nothing in this policy affects your statutory rights. All prices displayed are inclusive of applicable VAT where required.
Still Have Questions?
If you need clarification on this policy or have a specific refund request, get in touch. We aim to resolve all queries promptly and in good faith. Email hello@morclear.com with your request.
Last updated: 7 April 2026. Morclear Europe Limited, Republic of Ireland. All sales are subject to this refund and returns policy.