This policy sets out the refund and cancellation terms for digital products and services supplied by Morclear Limited. It explains what is refundable, what is not, and how to raise an issue with us. Nothing in this policy affects your statutory rights.
Right of Withdrawal
Where you buy as a consumer, you have 14 days to withdraw from the contract under the Consumer Rights Directive 2011/83/EU. For digital content delivered immediately, that right is lost only where you have given prior express consent to immediate supply and acknowledged that you lose it, which we ask you to confirm at checkout.
Digital Products
Playbooks, toolkits, handbooks, and downloadable resources are non-refundable once delivery has begun and the acknowledgement above has been given. Business purchasers do not have a statutory withdrawal right.
Delivery Issues
If you cannot access content you have paid for, contact us within 30 days. We aim to resolve access problems within two working days, including reissuing download links.
Services and Consultations
Booked sessions cancelled more than 48 hours in advance are refunded in full or rescheduled at no charge. Cancellations inside 48 hours and non-attendance are not refundable. Refunds are processed within five to ten working days. Terms for scoped engagements are set out in the engagement letter for that work.
Content Not as Described
If what you receive does not match its description or does not work as it should, contact us within 14 days and we will correct it or refund you. This is in addition to your statutory rights under the Digital Content Directive 2019/770.
Complaints and Disputes
Contact us first at hello@morclear.com. If we cannot resolve matters between us, consumers may contact the Competition and Consumer Protection Commission in Ireland, or use the European Commission’s list of approved alternative dispute resolution bodies. The EU Online Dispute Resolution platform was discontinued on 20 July 2025 under Regulation (EU) 2024/3228 and is no longer available.
Key Points
Legal Basis of This Policy
This policy is written to meet the Consumer Rights Directive 2011/83/EU, the Digital Content Directive 2019/770, and the Consumer Rights Act 2022 in Ireland. Prices shown include VAT where VAT applies.
Still Have Questions?
If you need clarification on this policy or want to make a refund request, email hello@morclear.com with the order details and we will deal with it promptly.
Last updated: 27 August 2026. Morclear Limited, registered in the Republic of Ireland. All sales are subject to this policy.