Product Overview

The Morclear Third-Party Risk & Outsourcing Governance Pack is a premium, execution-ready toolkit designed to help organisations establish control, accountability and visibility across outsourced ICT providers, critical vendors and operational third-party relationships.

This pack translates outsourcing governance requirements — often fragmented between risk, contracts, IT and operations — into a single structured model, providing templates, frameworks, ownership mappings, and oversight artefacts that enable teams to manage vendors with clarity, consistency and evidence.

Built for organisations under regulatory scrutiny — or those seeking to reduce vendor dependency risk — this toolkit supports a defensible, measurable and repeatable third-party oversight model.

What This Toolkit Enables

• Formal third-party risk governance and oversight
• Clear SLA and KPI-based performance measurement
• RAIC (Responsible, Accountable, Informed, Consulted) ownership structure
• Design and activation of CTTO (Critical Technology & Third-Party Oversight) operating model
• Evidence production — supporting audits, inspections and board reporting
• Alignment across Risk, ICT, Procurement and Vendor-Management teams

What’s Included

This digital toolkit includes:

1. SLA & KPI Templates
Clear, export-ready templates for defining contractual performance requirements, breach thresholds, remediation expectations and reporting cadence.

2. Vendor Scorecarding & Monitoring Tools
Quantitative matrix templates for evaluating vendor performance, dependency level, criticality and inherent/control risk.

3. RAIC Accountability Structure
Governance model clarifying roles and decision-rights across ICT, risk, procurement, operations and third-party owners.

4. CTTO Operating Model Guidance
Blueprint for designing and executing a Critical-Technology & Third-Party Oversight framework across the organisation.

5. Evidence & Reporting Artefacts
– Executive dashboards
– Board-update language
– Contract-monitoring checklists
– Vendor-review meeting pack format

Who It Is For

• CIOs, CROs, CISOs, Heads of ICT, Procurement, Operational Risk
• Financial services entities with regulated outsourcing requirements
• Organisations dependent on SaaS, hosting, managed service providers, consultants or critical ICT vendors
• Teams without existing vendor-management maturity or structure

Use Cases

• Establishing governance where vendor control does not exist
• Clarifying ownership between ICT, procurement and risk
• Preparing for audit or oversight related to critical outsourcing
• Reducing operational dependency concentration risk
• Elevating vendor accountability and performance