Product Overview

The Morclear ICT & Operational Resilience Toolkit is a premium, ready-to-use digital package designed for organisations seeking to strengthen resilience across core technology, business services and critical operational dependencies.

Rather than theory or high-level guidance, this toolkit provides practical, execution-ready artefacts — enabling teams to rapidly uplift business continuity, incident response, recovery capabilities and reporting discipline.

Built for environments where downtime is unacceptable — and where ICT risk, operational dependency, cyber incidents or systemic outages would cause severe disruption — this toolkit gives accountable owners the structure needed to prepare, respond and recover with clarity and control.

What This Toolkit Enables

• Rapid creation or uplift of business continuity documentation
• Structured and repeatable incident-response execution
• Clear ownership across business, ICT, and executive layers
• RTO/RPO modelling which exposes resilience gaps and prioritisation
• Heat-mapped visibility of critical-function vulnerabilities
• Faster internal approval and demonstration of resilience maturity

What’s Included

This digital package provides:

1. Incident Response Blueprint
Step-by-step playbook covering triggers, escalation paths, communication flows, decision-rights and recovery-timing windows.

2. Business Continuity & Recovery Templates
– BCP format templates
– RTO/RPO registers and dependency catalogues
– Impact-tolerance scoring
– Continuity roles and responsibilities model

3. Operational-Resilience Artefacts for Executive Use
– Heat-map reporting dashboards
– Resilience summary statements
– Sample board paper language

4. Ownership, Accountability & Coordination Tools
– RACI map for resilience
– Crisis-committee structure
– Incident-room coordination script

Who It Is For

• CIOs, COOs, CISOs, CTOs, Heads of ICT / Operations / Risk
• Regulated entities preparing for resilience-based regulatory expectations
• Organisations exposed to ICT system outages, provider failure or cyber incidents
• Teams needing executable content without consultancy dependency

Use Cases

• Formalising continuity and incident response where maturity is low
• Supporting DORA, NIS2 or ISO 22301 operational-resilience obligations
• Providing structure to cyber and ICT recovery operations
• Giving executives confidence that resilience is controlled and visible